Shipping policy

SHIPPING POLICY

Last updated: July 1, 2026

Thank you for shopping with VeraSpoon. Please review our shipping policy below for information on order processing, delivery times, and related details.

1. ORDER PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

2. SHIPPING TIME
Shipping times vary depending on your location and product availability, and typically range from 7 to 15 business days from the date your order is processed. In some cases, delivery may take longer due to customs processing, carrier delays, or other circumstances beyond our control.

3. SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout.

4. ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update after receiving your shipping confirmation.

5. MULTIPLE SUPPLIERS
Some orders may be fulfilled through multiple suppliers. If you order multiple items, they may arrive in separate packages and at different times. This does not incur any additional shipping charges.

6. CUSTOMS, DUTIES, AND TAXES
VeraSpoon is not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your country. These charges, if applicable, are the responsibility of the customer.

7. INCORRECT SHIPPING ADDRESSES
Please ensure that your shipping address is accurate and complete at checkout. VeraSpoon is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address after placing an order, please contact us immediately at support@veraspoon.co and we will do our best to correct it before the order ships.

8. LOST OR STOLEN PACKAGES
VeraSpoon is not responsible for packages that are lost, stolen, or misdelivered after being marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly, and reach out to us at support@veraspoon.co so we can assist you.

9. DELAYS
While we make every effort to ensure timely delivery, shipping times are estimates and are not guaranteed. VeraSpoon is not liable for delays caused by the shipping carrier, customs, weather conditions, or other circumstances beyond our control.

10. CONTACT US
If you have any questions about this Shipping Policy, please contact us:

Northwave Brands LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Phone: (305) 745-7052
Email: support@veraspoon.co