Refund policy

REFUND POLICY

Last updated: July 1, 2026

At VeraSpoon, your satisfaction is important to us. Please read our return and refund policy carefully.

1. 30-DAY GUARANTEE
We offer a 30-day return period, starting from the date your order is delivered. If your item arrives damaged, defective, or in poor condition, we will refund your money or send you a replacement product at no additional cost to you.

2. ELIGIBILITY FOR RETURNS
To be eligible for a refund or replacement, the following conditions must be met:
- You must contact us within 30 days of the delivery date
- The item must be damaged, defective, or not as described upon arrival
- You must provide clear photo or video evidence of the issue (e.g., photos of the damaged item and packaging)
- The order number and a description of the issue must be provided

3. HOW TO REQUEST A REFUND OR REPLACEMENT
To start a return, please contact us at support@veraspoon.co with your order number and details about the issue. Our team will review your request and respond within 1-3 business days with the next steps.

4. REFUNDS
Once your request is approved, we will process your refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.

5. REPLACEMENTS
If you prefer a replacement instead of a refund, we will ship a new item to you at no additional cost, subject to product availability.

6. NON-RETURNABLE SITUATIONS
We are unable to offer refunds or replacements in the following cases:
- Change of mind after the item has been delivered in good condition
- Items damaged due to misuse, negligence, or improper handling by the customer
- Requests made after the 30-day return period has expired
- Incorrect shipping address provided by the customer at checkout

7. LATE OR MISSING REFUNDS
If you haven't received a refund within the expected timeframe, please first check with your bank or credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact us at support@veraspoon.co.

8. CONTACT US
If you have any questions about this Refund Policy, please contact us:

Northwave Brands LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Phone: (305) 745-7052
Email: support@veraspoon.co